Privacy policy

Last updated:

Your privacy matters to us

At Royal Care, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our healthcare coordination services.

Information we collect

We may collect the following types of information:

  • Personal details such as name, email address, phone number, and appointment information

  • Medical or travel-related information you choose to share during consultations or coordination services

  • Technical data including IP address, browser type, and usage patterns on your website

How we use your information

Your information is used to:

  • Coordinate healthcare consultations and hospital communication

  • Provide medical travel and patient support services

  • Respond to inquiries and appointment requestsImprove our website, services, and patient experience

  • Improve website experience and service quality

  • Send important updates regarding consultations or support services

Data protection & security

We implement strict security measures to protect your personal and medical information, including:

  • Secure data storage systems

  • Limited access to confidential information

  • Encrypted communication where applicable

  • Compliance with applicable healthcare privacy standards

    Sharing of information

We do not sell or rent your personal information.

Your data may only be shared with:

  • Hospitals and healthcare specialists involved in your care

  • Trusted travel or accommodation partners when required

  • Legal authorities, if required by law

Cookies & website analytics

Our website may use cookies to:

  • Improve site functionality

  • Analyze traffic and user behavior

  • Enhance your browsing experience

You can manage or disable cookies through your browser settings.

Your rights

You have the right to:

  • Access or update your personal information

  • Request deletion of your personal data (subject to legal requirements)

  • Withdraw consent for communications at any time

To make a request, please contact us using the details below.

Third-party links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those external websites.

Updates to this policy

We may update this Privacy Policy periodically to reflect changes in practices or regulations. Any updates will be posted on this page with a revised date.

Contact us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@royalcareom.com
Phone: +968 71744419